Once the data has been transferred via csBACKUP to one of our servers it is mirrored to a second drive.  Every week, a copy is transferred to a off-site secure server. This additional backup provides you with four copies of your data:

1. The local copy on your server.
2. A primary copy on our backup server - FREE
3. A secondary copy on our backup server - FREE
4. A backup copy on off-site server - FREE

You can restore the data to your original server or even migrate your backups to another BlueQuartz or RaQ server.  Check this page to see how you can backup your data FREE.  Don't lose your data or your clients.

For all Emergency Support, we will schedule your request as a PRIORITY - the first available time slot we have and always within 24 hours from confirmation of your request for help.  Although we do not guarantee 24/7 support to our clients, you will find that we are available online for almost 18 hours every day.  We receive an immediate SMS alert to all Emergency Support requests.

Our Emergency Support rates are £40.00 per hour [£75 for 2 hours] - up to a maximum fee of £200 per server incident.  For all Emergency Support, there is a non-refundable minimum fee of £75. The minimum fee must be paid in advance.

Once we start an Emergency Support request, you can use our telephone no. +44(0)121 288 2131 to talk to our technical support staff to confirm details of your support request.  The work on your server will be completed as soon as possible.  For additional information, please read our terms and conditions .